Common Misconceptions about VoIP

We recently consulted with a prospect regarding their aging Nortel phone system. They realized they needed to upgrade, they were aware of the technological advances since they installed the (used) Nortel PBX over 10 years ago, but there were many areas in which they were either mistaken or misinformed. First they were afraid that their ‘network problems’ would hamper a VoIP implementation. Second, they were expecting a savings on their international long distance bill “because their calls would be going out over the internet”.

On the first issue they were partly correct: if you add IP telephones to a LAN or WAN with excessive latency, jitter, or packet loss, calls will drop, you will experience poor voice quality and/or a network failure. The problem is, they didn’t NEED to add IP telephones to their LAN.  And, after we analyzed the network, we found the problem was the “Fribble Effect”.  Ever try and quickly suck one of Friendly’s thick, frosty shakes through a tiny straw? What happens? You get a headache. This customer’s 1.5 meg T1 circuit was handling requests from over a 100 users on a (perfectly functioning, btw) 100x LAN. They needed more bandwidth from their carrier. But they didn’t need IP phones.  It would have added cost and complexity for an already overtaxed IT Department (consisting of 1 person). As for the ‘reduced long distance bills’ scenario…well salespeople just need to step up and tell their prospects the truth.  In this case FIVE vendors failed to disclose that the potential customers’ (mis)perception was simply not true!  Never afraid of being the sunk at the garden party we told the prospect they needed more bandwidth, they didn’t need to worry about their LAN, we COULD save them money on long distance (but not in the manner they thought), AND we were going to improve their operations and reduce costs by implementing VoIP.

We proposed digital telephones (still one of the most reliable business technologies available) with Unified Communications for Business (UCB) and won the trust – and the business- of what will be a valued business partner for many years to come.

Check out this link – I thought this NEC Product manager hit the nail on the head.  http://youtube/M9_Y0bCqybc


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